Privacy Policy

Nutryvyt Supplements & Nutrition
Effective date: [update date here]

Thank you for visiting Nutryvyt (the “Site”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, when we share it, and the choices you have. By using the Site, you agree to this Policy.

This Policy applies to information collected through our website, online store, social pages, and customer support channels. It may not apply to some offline activities.

We are not responsible for the content or privacy practices of websites that link to us or that we link to.

1) Who we are and how to contact us

Nutryvyt Supplements & Nutrition
Email: support@nutryvyt.com
WhatsApp or phone: +260762685258
Registered in Zambia. Data protection lead: Information Officer

2) What we collect

We may collect and store:

  • Name and surname
  • Email and phone number
  • Delivery address and country of residence
  • Date of birth and gender if you provide them
  • Order history and support history
  • Payment method details handled by payment providers
  • Device and usage data such as IP address, browser type, pages viewed, referring URLs, and click patterns
  • Cookie data and similar technologies

We generally collect this information when you create an account, place an order, contact us, subscribe to marketing, or browse the Site.

3) Why we collect it

We use your information to:

  • Process and deliver orders, send invoices, and provide customer support
  • Verify identity for fraud prevention and account security
  • Communicate about your order, deliveries, or account
  • Send marketing only if you have opted in
  • Personalize content, improve our Site, and compile anonymous statistics
  • Meet legal, tax, and regulatory obligations in Zambia

Legal bases include your consent, performance of a contract, our legitimate interests in running our business, and legal compliance.

4) Cookies and similar tech

We use cookies to make the Site work, remember your preferences, understand how the Site is used, and improve performance. You can control cookies through your browser settings. Blocking some cookies may affect Site functionality.

5) Marketing choices

You can opt in to receive Nutryvyt news, offers, and event updates. You can opt out at any time using the unsubscribe link in emails or by contacting support@nutryvyt.com. Opting out of marketing does not affect essential service messages like order updates.

6) Sharing and disclosures

We do not sell your personal information. We may share information with trusted service providers who help us operate our business, for example:

  • Payment processors and mobile money providers
  • Fraud prevention and security tools
  • Couriers and logistics partners
  • Email and SMS providers
  • Website hosting, analytics, and IT support

These providers may only use your information to perform services for us and must protect it. We may disclose information if required by law, regulation, or a valid legal process, or to protect rights, safety, and security.

7) International transfers

Some service providers may process data outside Zambia. Where that happens, we take appropriate safeguards consistent with the Zambian Data Protection Act, 2021 to protect your information.

8) Data retention

We keep your information only as long as needed for the purposes set out in this Policy.

  • Account and order records: retained to comply with accounting, tax, and legal requirements
  • Marketing records: until you unsubscribe or after a period of inactivity
  • Inactive customer accounts: deleted or anonymized after 18 months of inactivity unless we are required to keep them longer by law

When we no longer need your information, we will delete or anonymize it.

9) Security

We use administrative, technical, and physical safeguards to protect your data, including access controls, encryption in transit where supported, secure payment gateways, and limited staff access on a need-to-know basis. No method of transmission or storage is perfectly secure, but we work to protect your information.

10) Your rights

Subject to the Data Protection Act, 2021, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion where applicable
  • Object to or restrict certain processing
  • Withdraw consent where we rely on consent
  • Lodge a complaint with the Office of the Data Protection Commissioner in Zambia

To exercise your rights, contact support@nutryvyt.com. We may need to verify your identity before responding.

11) Children’s privacy

Our Site is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us to delete it.

12) User accounts

You are responsible for keeping your account credentials confidential and for all activities under your account. Provide accurate and truthful information. We may suspend or close accounts that breach our Terms or this Policy.

13) Data breaches

If a personal data breach occurs that is likely to result in a risk to your rights and freedoms, we will notify the relevant authority and affected individuals within the time frames required by the Data Protection Act, 2021, and we will take steps to mitigate harm.

14) Third-party links

Our Site may link to other websites. Their privacy practices are not covered by this Policy. Review their policies before providing personal information.

15) Changes to this Policy

We may update this Policy from time to time. Significant changes will be posted on this page with an updated effective date. Continued use of the Site means you accept the updated Policy.

16) Contact

Questions, requests, or complaints:
support@nutryvyt.com
Attn: Information Officer, Nutryvyt Supplements & Nutrition